Privacy Policy

Privacy Policy

At Koh (“we”, “us”, “our”, “Company” and “Koh”), we are committed to protecting and respecting your privacy. Our Privacy Policy  (including any other documents referred to in it) sets out the basis when we process  any personal data that we collect from you or about you that you provide to us or that we receive from other sources. By processing, we mean when we collect, use,    store, delete and otherwise manipulate or access personal data.

If we ask you to provide information from which you can be identified, including as a  result of using our website, the information will be used in accordance with this Privacy Policy, as it changes from time to time. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. We recommend that, from time to time, you visit our website to review this policy to stay up to date with any changes made to it. By visiting Koh.com, you are accepting the practices described in this Privacy  Policy.

  • What data does Koh collect?
  • How does Koh collect your data?
  • How will Koh use your data?
  • How does Koh store your data?
  • Will Koh share your personal data with overseas recipients?
  • Marketing
  • What are your data protection rights?
  • What about cookies?
  • How does Koh use cookies?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our Privacy Policy
  • How to contact us
  • Complaints

What data does Koh collect?

The information we learn from customers helps us personalise and improve your experience with Koh. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you provide and enter on our Website such as names, mailing or street address, email address, date of birth, phone number, facsimile number, details of the products that you purchase from us or which you have enquired about, information you provide to us through customer surveys, etc. You can choose not to provide certain information, but then you might not be able to take advantage of many of our products and services.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. In line with our information security standards, we monitor website behaviour through Google Analytics. We collect information about how each visitor uses our website. These are then used to compile reports and to help us improve our site. Information is collected in an anonymous form. For example, like many Websites, we use "cookies," and we obtain certain types of information when your Web browser accesses Koh.com or advertisements and other content served by or on behalf of Koh.com on other Websites.

How does Koh collect your data?

You directly provide us with most of the data we collect. We collect and process data when you:

  • Fill in forms on our website - https://koh.com;
  • Correspond with us by phone, email, post, or social media;
  • Use or view our website via your browser’s cookies; and
  • Receive information about you from other sources.

Information from Other Sources: We usually collect your personal data directly from you. However, we might receive information about you, or seek to verify your personal information, from other sources including third parties such as credit reporting agencies, law enforcement agencies and other government entities, and add it to our account information. If we are not able to collect personal data about you, we may be unable to provide you with access to the website or our products and services, either partly or wholly.

How will Koh use your data?

Koh processes the personal data held about you for the following purposes:

  • to help us deliver your goods;
  • to manage your purchases;
  • to manage any refunds;
  • to provide you with updates and alerts, such as the estimated time for your delivery orders;
  • to monitor our work and maintain our records;
  • to administer and improve our website and other communications with you;
  • to enable compliance with statutory and legal obligations;
  • to detect and prevent fraud;
  • to respond to any complaint that you might make; and
  • to answer general enquiries that you may make.

If you agree, Koh will share your data with our partner companies (Partner Companies) so that they may offer you their products and services. Our Partner Companies include:

  • other entities in the Koh group of companies;
  • our third party business partners, suppliers, analytics providers that assist us with improvement of our website:
  • Hot Jar: recording heat map and user behaviour when browsing a site;
  • Rokt: for advertising purpose; and
  • Klaviyo: for emailing purpose.

We may also share your information with other entities including:

  • credit reference agencies and other companies and organisations for the purpose of fraud prevention and credit risk reduction; and
  • government agencies and independent regulatory bodies.

In the event that Koh (or substantially all of its assets) were to be acquired by or merged with a third party, the personal data held by us about our customers would be included amongst the assets transferred or shared. If we were to sell or buy any business or assets, we may disclose personal data held by us to the prospective seller or buyer under strict confidentiality terms.

When entering into any agreements that involve the sharing or disclosure of personal data, Koh requires that these third parties comply with our data protection and information security policies or have substantially similar policies of their own in place.

How does Koh store your data?

Koh has put in place appropriate technical and organisational measures to preserve the security of your personal information, prevent accidental loss, damage or destruction of your personal data, and to protect your personal data information against unauthorised, or unlawful use or theft. We also put in place strict confidentiality agreements, including data protection obligations, with our third party service providers and data processors.

Will Koh share your personal data with overseas recipients?

The personal data we collect, or is collected on our behalf, may be transferred to, and processed in, countries other than the country in which you reside. We may disclose personal information to our related bodies corporate, third party suppliers and service providers located overseas for some of the purposes listed above.

Your personal data may be transferred outside Australia, where processing activities such as technical support, storage and backup may be provided. When this data is sent outside Australia, we shall ensure its secure transfer and that appropriate safeguards are in place for the processing of your personal data in accordance with this policy and the requirements set out in accordance with applicable data protection laws.

Marketing

Koh would like to send you information about products and services of ours that we think you might like, as well as those of our Partner Companies. If you agree, Koh will share your information with our Partner Companies so that they may offer you their products and services.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Koh from contacting you for marketing purposes or giving your data to other related body corporates and Partner Companies.

What are your data protection rights?

Koh would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following rights:

  • The right to access – You have the right to request our Company for access to your personal data and copies of your personal data that we hold about you.

We may charge you a small fee for this service but will not charge you for simply making a request.

  • The right to rectification – You have the right to ask our Company to correct any information which you believe is inaccurate. You also have the right to request our Company to complete the information you believe is incomplete.

If you would like to exercise any of these rights, please contact us via the details below:

Call us at: 1300 000 564 between 9am and 5:30pm, Monday to Friday.

Or write to us: careau@koh.com

When contacting us to request for access or correction of any personal data we hold about you, we ask that you provide us with as much detail as you can about the data in question as this will help us to retrieve it. Before we provide you with access to your personal information we may require some proof of identity. We will respond to your request to access or correct your personal data within a reasonable period.  If we decide that access or correction will not be permitted, we will provide with reasons for our decision.

Your exercise of these rights is subject to certain exemptions, including where the provision of your personal data might have an unreasonable impact on the privacy of other individuals, or where we are satisfied on reasonable grounds that access to or correction of the data should not be made.

What about cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

How does Koh use cookies?

Koh uses cookies in a range of ways to improve your experience on our website including:

  • Keeping you signed in;
  • Understanding how you use our website;
  • The number of visitors of the site;
  • Where visitors have come to the site from; and
  • The pages visited.

We may also log IP addresses (i.e. the electronic addresses of computers connected to the Internet) to analyse trends, administer the website, track users' movements on the website, and gather broad demographic information for aggregate use for advertisers and business partners.

How to manage your cookies

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Privacy policies of other websites

The Koh website contains links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their Privacy Policy.

Changes to our Privacy Policy

Our Company keeps its Privacy Policy under regular review and places any updates on this web page.

This Privacy Policy was last updated in 2019.

How to contact us

If you have any questions about Koh’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via the details below.

Call us: 1300-000-564 between 9am and 5:30pm, Monday to Friday.

Or write to us at: careau@koh.com

Complaints

You may lodge a complaint if you believe that we have breached your privacy, by contacting us via the details above.

We will deal with any complaint by investigating it, and providing a response to you within a reasonable time, provided that we have all necessary information and have completed any investigation required. In some cases, we may need to ask you to put your complaint in writing so that we are sure that we understand it, and may also need to ask you for further information or to verify your identity. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will treat your complaint confidentially and respond to you within a reasonable time, usually in writing.

If you feel that our Company has not addressed your concerns in a satisfactory manner, you may contact the Office of the Australian Information Commissioner (OAIC). The contact details of the OAIC are available from the OAIC’s website at www.oaic.gov.au.