Privacy Policy
At Koh (“we,” “us,” “our,” or “Company”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our websites, including www.koh.com, www.
By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us and information collected automatically when you use our Site.
Information You Provide to Us:
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Name
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Mailing or street address
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Email address
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Date of birth
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Phone number
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Facsimile number
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Details of products purchased or inquired about
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Information provided through customer surveys or feedback forms
Information Collected Automatically:
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IP address
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Browser type and version
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Time zone setting
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Browser plug-in types and versions
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Operating system and platform
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Information about your visit, including the URL clickstream to, through, and from our Site
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Products you viewed or searched for
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Page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page
We use cookies and similar tracking technologies to collect this information. For more details, please refer to our Cookies Policy.
2. How We Use Your Information
We use the information we collect for various purposes, including:
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To process and fulfill your orders
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To communicate with you about your orders, account, and customer service inquiries
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To send you marketing communications, if you have opted in
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To personalize your experience on our Site
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To improve our products, services, and Site functionality
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To comply with legal obligations and enforce our terms and conditions
3. Disclosure of Your Information
We may share your personal information with:
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Our subsidiaries and affiliates
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Service providers who perform services on our behalf, such as payment processing, order fulfillment, and data analysis
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Third parties for marketing purposes, if you have consented
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Legal authorities, if required by law or to protect our rights
We require all third parties to respect the security of your personal information and to treat it in accordance with the law.
4. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence, including Australia, New Zealand, and the United States. These countries may have data protection laws that are different from those of your country. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.
5. Data Security
We have implemented appropriate technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. However, no internet or email transmission is ever fully secure or error-free.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Australian and New Zealand Residents:
You have the right to access the personal information we hold about you and to request correction of any inaccuracies. To exercise these rights, please contact us at careau@koh.com.
California Residents:
If you are a California resident, you have the following rights under the CCPA and CPRA:
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Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
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Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
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Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information.
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Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us at careau@koh.com or call us at [Insert Phone Number].
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. For more information, please refer to our Cookies Policy.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of every website you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: careau@koh.com
Mailing Address:
Koh Australia Pty Ltd
Level 5, 60 Martin Place
Sydney, NSW 2000
Australia
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