How can we help you?

How can we help you?

Products and Ingredients

What are the ingredients of Universal Cleaner?
Our Universal cleaner is a formulation of potassium hydroxide and purified water. The active ingredient of potassium hydroxide makes up less than 0.5% of the total composition.
How are you eco-friendly?
Koh was created to be an eco-friendly alternative to traditional cleaning products. Our Universal Cleaner and Dishwashing Tablets have been independently eco-certified by GECA and approved by the National Asthma Council Australia’s Sensitive Choice™ program so you know they're the safer choice for you and the planet. Our refillable system means you're reducing unnecessary plastic as well!
Are you chemical free?
Water and potassium hydroxide are both chemicals, so while Koh isn't technically chemical free, the Koh Universal Cleaner is free of harsh chemicals found in regular cleaning products.
Is Koh Australian made and owned?
Koh is proudly 100% Australian Owned and we manufacture our Universal Cleaner in Australia. Our accessories and Dishwashing Tablets are made for us by quality suppliers in Europe and Asia.
Is Universal Cleaner septic safe?
Yes, Universal Cleaner is safe to use around standard septic systems.
Are the Dishwashing tablets septic safe?
Yes, Koh Dishwashing Tablets are septic safe.
Does the Universal Cleaner kill bacteria and germs?
Under scientific lab testing, our Universal Cleaner has been proven effective against common bacteria (salmonella, campylobacter and E.coli). However, Koh Universal Cleaner is not a sanitiser or disinfectant which means it will not kill viruses.
Does Universal Cleaner contain palm oil?
No, our Universal Cleaner doesn’t contain palm oil.

Health & Safety

What Certifications does the Koh Universal Cleaner have?
Independently eco-certified by Good Environmental Choice Australia (GECA) Approved by the National Asthma Council of Australia’s Sensitive Choice Program. Certified by Choose Cruelty Free Program. Not tested on animals. Safe and suitable for use in food handling facilities that operate in accordance with a HACCP based food safety programme.
What does eco-certified mean?
Our Universal Cleaner has been independently certified by Good Environmental Choice Australia (GECA). This means it has passed a rigorous independent audit of the ingredients and manufacturing, ensuring the formulation and our production process is not damaging to human health or the planet.
Can I have a sample?
Unfortunately, we do not currently offer samples, however we do offer a 30-Day Money Back Guarantee on all products and bundles.
Is it allergy friendly?
Our Universal Cleaner is approved by the National Asthma Council of Australia’s Sensitive Choice Program and Allergy UK.
Is it asthma friendly?
Our Universal Cleaner is asthma friendly and approved by the National Asthma Council of Australia’s Sensitive Choice Program.
Do you test on animals?
We do NOT test on animals. Our Universal Cleaner is certified by Choose Cruelty Free Program.
Is it pet-friendly?
Our Universal Cleaner doesn't contain fragrance or harsh chemicals, however we recommend using with caution around your pets.
Is it vegan?
Our Universal Cleaner is suitable for vegans, as it does not contain any animal derivatives.
Is it fragrance-free?
Our Universal Cleaner is 100% fragrance and scent free. If you prefer a fragrance, you can add a few drops (2-3) of essential oils.
Why do you have warning labels?
We have warning labels to comply with Australian consumer labelling guidelines based on the active ingredient (potassium hydroxide) in our Universal Cleaner.
Can I add essential oils?
If you'd prefer a scented clean, add up to 2-3 drops of essential oil into your Atomiser and 3-6 drops into your Spray Mop. Do not use more than the recommended dosage as this could impact the spray functionality.

Usage

What can I use Universal Cleaner for?
You can use Universal Cleaner on almost any surface around the home including benchtops, ovens, stovetops, windows, tiles, bathrooms, floors and mirrors.
What surfaces should I avoid?
We recommend avoiding all surfaces susceptible to high alkaline solutions such as brass, zinc, copper and raw aluminium.
Do I need to do a spot test?
Yes. We always recommend a small spot test in an inconspicuous place before you get Koh'ing!
How does Universal Cleaner work?
Universal Cleaner is a two-ingredient formulation made from potassium hydroxide and distilled water. Once sprayed onto surfaces, it binds to dirt, grease, and grime, then lifts and suspends it so you can easily wipe it away.
Is there a use by date?
The formulation of the Universal Cleaner is effective for 18 months.
How long does it last?
Our Universal Cleaner lasts for 2 months for a standard 2-3 bedroom home when used as an everyday cleaner in conjunction with the Koh cleaning system and Koh Spray Mop.
My bottle has stopped spraying
On very rare occasions, the Atomiser can become blocked due to the super fine mist sprayer. In most instances, this can be easily rectified. Take the head off the bottle, removing the straw. Once the straw is removed, submerge the head under some warm water and whilst underwater pull the trigger quickly to flush the system. After 30 seconds remove the head and reassemble. The Atomiser should now function. If this is not working, please get in touch with our Care Team via Facebook, Email
How do you wash the Microfibre Cloths?
The Koh Microfibre cloths should be washed on a 60-80 degree cycle with normal detergent. No bleach or fabric softener. Line dry. Wash separately to avoid colour bleeding. Your cloths will last around 300 machine washes.
How do you wash the Microfibre Mop Pads?
The Koh Microfibre Mop Pads should be washed on a 40-degree or below cycle with normal detergent. No bleach or fabric softener. Line dry. Wash separately to avoid colour bleeding. Your Mop Pads will last around 200 machine washes.

Payments & Refunds

What payment options can I use?
At checkout, there are three payment options to select. You can use a credit card, PayPal or Afterpay. (Please note, Afterpay is only available for orders over $100). We do not store or have access to any credit card details, these are encrypted through Shopify.
Something in my order is broken or missing.
If something is broken, faulty or missing from your order, please get in touch with our Customer Care Team via Facebook, Email so we can get this issue resolved.
How do I recover my login details?
Please get in touch with our Customer Care Team via Facebook, Email so we can get this issue resolved.
Why do you sell the Universal Cleaner in bulk?
We sell Universal Cleaner in 4L quantities to help save you money. A little goes a long way, and our Universal Cleaner typically lasts 3 months for a standard 2-3 bedroom home when used in conjunction with the Koh cleaning system. It is also a more eco-friendly solution, with the Universal Cleaner and Atomiser replacing the need for 10 throw-away plastic trigger sprays.
Why don’t you sell in shops?
We only sell online as it means we can always offer the best customer experience from the moment you purchase to the moment you get Koh'ing. It also means we can minimise overall costs so we can get our products to you at the lowest possible price.
Do you have Afterpay?
Yes, we offer Afterpay on purchases of $100 or more.

Delivery and Tracking

How much does delivery cost?
Shipping is a flat rate of $9.95 Australia wide.
Where do you ship?
We ship Australia wide.
How long does delivery take?
Delivery is usually between 2-5 business days, depending on where you live in Australia. We’ll email shipping details to you once you’ve placed your order so you can keep track of your delivery via Australia Post.
How can I track my order?
All orders receive a tracking number from AusPost. Once you receive your shipping confirmation email, you can via Australia Post.
Do I need to sign for my parcel?
All orders require a signature at the point of delivery. You can request a safe drop with Australia Post once your order has shipped however, we are unable to take responsibility for any missing parcels if Safe Drop is selected.
My tracking is not working
Your tracking number may take up to 12 hours to become active. If you are experiencing any issues with your tracking number please get in touch with our Care Team via Facebookor Email so we can get this issue resolved.

Feedback and Referrals

Can you edit or delete Facebook reviews?
No, we cannot edit or delete any Facebook reviews, however we will hide any comments which are abusive or offensive to our community.
What are Yotpo reviews?
Yotpo is an independent third party review platform. All of our customers receive an email directly from Yotpo one month after purchase asking if they would like to leave a review.
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