How can we help you?

Frequently Asked

What are the ingredients?
How are you eco-friendly?
Are you chemical free?
Is Koh Australian made and owned?
Is Universal Cleaner septic safe?
Will Universal Cleaner kill COVID-19?
Does Universal Cleaner kill germs?
Does Universal Cleaner contain palm oil?
Can I have a sample?
Can you edit or delete Facebook reviews?
What are Feefo reviews?

Health & Safety

What does eco-certified mean?
What Certifications does Koh Universal Cleaner have?
Is it allergy friendly?
Is it asthma friendly?
Do you test on animals?
Is it pet-friendly?
Is it vegan?
Is it fragrance-free?
Why do you have warning labels?
Is Universal Cleaner biodegradable?


What can I use Universal Cleaner for?
What surfaces should I avoid?
Do I need to do a spot test?
How does Universal Cleaner work?
Is there a use by date?
How long does it last?
Is Universal Cleaner antibacterial?
Is Universal Cleaner a sanitiser?
Can I add essential oils?
My bottle has stopped spraying
How do you wash the Microfibre Cloths?
How do you wash the Microfibre Mop Pads?

Payments and Refunds

What payment options can I use?
Something in my order is broken.
Something in my order is missing.
How do I recover my login details?
Why do you sell in bulk?
Why don’t you sell in shops?
Do you have Afterpay?


How does the referral program work?
I have lost my referral codes.

Delivery and Tracking

How much does delivery cost?
Where do you ship?
How long does delivery take?
How can I track my order?
Do I need to sign for my parcel?
My tracking is not working



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