How can we help you?

Frequently Asked

What are the ingredients?
How are you eco-friendly?
Are you chemical free?
Is Koh Australian made and owned?
Is the Universal Cleaner septic safe?
Does the Universal Cleaner kill germs?
Does the Universal Cleaner contain palm oil?
Can I have a sample?
Can you edit or delete Facebook reviews?
What are Feefo reviews?

Health & Safety

What does eco-certified mean?
What Certifications does the Koh Universal Cleaner have?
Is it allergy friendly?
Is it asthma friendly?
Do you test on animals?
Is it pet-friendly?
Is it vegan?
Is it fragrance-free?
Why do you have warning labels?
Is your Universal Cleaner biodegradable?


What can I use the Universal Cleaner for?
What surfaces should I avoid?
How does the Universal Cleaner work?
Is there a use by date?
How long does it last?
Is the Universal Cleaner antibacterial?
Is the Universal Cleaner a sanitiser?
Can I add essential oils?
My bottle has stopped spraying
The lining has deflated inside the Atomiser
How do you wash the Microfibre Cloths?
How do you wash the Microfibre Mop Pads?

Payments and Refunds

What payment options can I use?
Something in my order is broken.
Something in my order is missing.
How does the 30-Day Money Back Guarantee work?
How do I recover my login details?
Why do you sell in bulk?
Why don’t you sell in shops?
Do you have Afterpay?


How does the referral program work?
How do I combine my referral codes?
I have lost my referral codes.

Delivery and Tracking

How much does delivery cost?
Where do you ship?
How long does delivery take?
How can I track my order?
Do I need to sign for my parcel?
My tracking is not working



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